When it comes to customer experience, Don Peppers is one of the worldās most respected authorities. Over the last twenty years he and co-author Martha Rogers have written a series of best-selling books on the subject, collectively selling over a million copies in 18 languages. Businessweek Magazine called one of their books āthe bible of the new marketing,ā Accenture listed Don among the āTop 100 Business Intellectuals,ā and The Times of London listed him as one of the āTop 50 Business Brains.ā In 2015 Don Peppers capped the list of āTop 25 Customer Experience Leadersā compiled by Satmetrix, based on factors including Klout score, LinkedIn presence, book sales, and ācreation of an industry-changing methodology.ā So if youāre looking for advice on how to think about, improve, and deliver a better customer experience, then this is the book for you. Organized as a series of short, easily digested and self-contained essays, itās packed with concrete examples, suggestions, and inspiring ideas. Read it straight through, or snack on it as you like.
This book title, Customer Experience (What, How and Why Now), ISBN: 9781483560151, by Don Peppers, published by BookBaby (April 30, 2016) is available in paperback. Our minimum order quantity is 25 copies. All standard bulk book orders ship FREE in the continental USA and delivered in 4-10 business days.
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