High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience

ISBN: 9780071621762
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Overview

In her groundbreaking book The Southwest Airlines Way, Jody Hoffer Gittell revealed the management secrets of the company Fortune magazine called ā€œthe most successful airline in history.ā€ Now, the bestselling business author explains how to apply those same principles in one of our nationā€™s largest, most important, and increasingly complex industries.

High Performance Healthcare explains the critical concept of ā€œrelational coordinationā€ā€”coordinating work through shared goals, shared knowledge, and mutual respect. Because of the way healthcare is organized, weak links exist throughout the chain of communication. Gittell clearly demonstrates that relational coordination strengthens those weak links, enabling providers to deliver high quality, efficient care to their patients. Using Gittellā€™s innovative management methods, you will improve quality, maximize efficiency, and compete more effectively.

High Performance Healthcare walks you step by step through the process of:

  • Identifying weak areas of relational coordination within your organization
  • Transforming work practices that are creating barriers to relational coordination
  • Building a high performance work system to foster consistent relational coordination across all disciplines

The book includes case studies illustrating how some healthcare organizations are already transforming themselves using Gittellā€™s proven tools. It concludes by identifying industry-level obstacles to high performance healthcare and showing how individual organizations and their leaders can support sweeping change at the highest levels.

Policy changes and increased access to care will not alone answer the healthcare industryā€™s problems. Timely, accurate, problem-solving communication that crosses all organizational boundaries is a powerful response to business as usual. High Performance Healthcare explains exactly how to achieve this crucial dynamic, providing a long-awaited cure to an industry in crisis.

This book title, High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience, ISBN: 9780071621762, by Jody Hoffer Gittell, published by McGraw-Hill Education (July 13, 2009) is available in hardcover. Our minimum order quantity is 25 copies. All standard bulk book orders ship FREE in the continental USA and delivered in 4-10 business days.

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Product Details

Author:
Jody Hoffer Gittell
Format:
Hardcover
Publisher:
McGraw-Hill Education (July 13, 2009)
Language:
English
Audience:
General/trade
ISBN-13:
9780071621762
ISBN-10:
0071621768
Weight:
22.72oz
Dimensions:
6.5" x 9.3" x 0.9"
Case Pack:
16
File:
McGrawHill-MH_ONIX_V30_US_onix30_all(24_03_26)-20240326.xml
Folder:
McGrawHill
As low as:
$28.60
List Price:
$52.00
Publisher Identifier:
P-MCGRAW
Discount Code:
B
Pages:
288

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