May I Help You? (Great Customer Service for Small Business) by Jillian Mercer, 9781865088587

May I Help You? (Great Customer Service for Small Business)

May I Help You? (Great Customer Service for Small Business) by Jillian Mercer, 9781865088587
ISBN: 9781865088587
List Price: $16.95

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SKU:
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Overview

Nine rules for providing reliably stellar services to clients, both new and old, are detailed in this guide written for small business owners. Rules include providing high standards of service, providing customers with information, being open and honest, offering choices, consulting with customers, being courteous and helpful, making things right for customers, and providing value for money. Anecdotal advice tackles difficult customer service issues. Designed to help small businesses unravel the mysteries of the service transaction, this book ensures that customers are happy with service and not just the skills and products being sold.

This book title, May I Help You? (Great Customer Service for Small Business), ISBN: 9781865088587, by Jillian Mercer, published by Allen & Unwin (July 1, 2004) is available in paperback. Our minimum order quantity is 25 copies. All standard bulk book orders ship FREE in the continental USA and delivered in 4-10 business days.

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Product Details

Author:
Jillian Mercer
Format:
Paperback
Pages:
152
Publisher:
Allen & Unwin (July 1, 2004)
Language:
English
ISBN-13:
9781865088587
ISBN-10:
1865088587
Weight:
6.56oz
Dimensions:
5.5" x 8.5" x 0.4"
Case Pack:
56
File:
Eloquence-IPG_01022024_P6831133_onix21_Complete-20240102.xml
Folder:
Eloquence
As low as:
$9.66
List Price:
$16.95
Publisher Identifier:
P-IPG
Discount Code:
C
Audience:
General/trade

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