The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers

ISBN: 9780071786973
List Price: $41.00

FREE Ground Shipping in US

Expect Delivery in 4-10 weekdays

Brand New Books

Your Price per Book:
Total for copies: Save

Found a lower price on another site? Request a Price Match

Minimum Order: 25 copies per title

true
Quantity
Price

Minimum Order $100 / 25 copies per title, no exceptions

Not ready to place your order?

Prices change daily. Order now!

$41.00
SKU:
9780071786973
Availability:
666
Minimum Purchase:
25 units
Bulk Pricing:
Buy in bulk and save

Minimum Order: 25 copies per title

true

Overview

ā€œThis excellent book makes it quite clear that your business has to focus on customer experience for 21st-century business success. Itā€™s more than refreshing to read the multiple case studies and well thought out approach and to hear the experienced voices of these authors. Youā€™ve spent way too much time reading this endorsement. Read the book instead. Itā€™s so worth it.ā€
ā€”Paul Greenberg, author of CRM at the Speed of Light

ā€œTo differentiate yourself and delight your customers, you must manage your customersā€™ experience with your goods or services, and your company. This invaluable book will show you why you must do this, and how to do it well.ā€
ā€”Henry Chesbrough, author of Open Innovation and Professor at the Haas School of Business, University of California Berkeley

ā€œTechnology advances are raising the human expectation of what an experience with a company can and should be. Finally, a book has been written that combines behavioral psychological, micro-economic, and technological considerations defining the customer experience edge.ā€
ā€”Paul Dā€™Alessandro, Partner, PricewaterhouseCoopers

ā€œAs we move from Customer Experience 1.0 to Customer Experience 2.0, organizations and practitioners need a solid blueprint for success. Reza, Vinay, and Volker have created a clear and concise guide based on global best practices and proven principles. If you are ready to transform your organization, start by reading this book.ā€
ā€”Lior Arussy, President, Strativity Group, and author of Customer Experience Strategy

ā€œThe Customer Experience Edge is an excellent book to gain insights on how to leverage customer experience as a competitive advantage. The case studies serve as recipes that can be added to, modified, or simply baked into business plans to improve or deliver an exceptional customer experience.ā€
ā€”Deb Dexter, Customer Service Director, Cardinal Health

About the Book:

Globalization and advanced technologies have given ever greater power to the person who decides if your business will succeed or failā€”the customer. Whether your company serves consumers or other businesses, you can no longer compete on price and quality alone. To gain profits and market share, you have to deliver an experience that makes customers want to come backā€”and that sets you apart from the competition. You need to seize The Customer Experience Edge.

Drawing on over sixty years of experience in shaping customer centric strategies and technologies for leading companies, three innovators bring you practical and proven ways to create your customer experience programs and overall business strategies. The key is to strike a balance between programs that are effective but prohibitively expensive and programs that fail to dedicate enough resources to be effective. In the middle ground lie the tools that everyone overlooksā€”foundational and disruptive technologies. These are the authorsā€™ main fields of expertise, and these are what make the customer experience profitable.

The Customer Experience Edge explains how to combine strategy, leadership, organizational change, and technology to:

  • Develop products and services that are highly valued by customers
  • Form bonds that keep clients from turning to competitors
  • Transform customers into your best advocates

Itā€™s a new world of business, and customers are keenly aware that their loyalty is valuable currency. The Customer Experience Edge gives you a cost-effective, sustainable way to provide an unforgettable experience that builds loyalty and turns it into real, measurable profits.

This book title, The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers, ISBN: 9780071786973, by Volker Hildebrand, Reza Soudagar, Vinay Iyer, published by McGraw-Hill Education (October 14, 2011) is available in hardcover. Our minimum order quantity is 25 copies. All standard bulk book orders ship FREE in the continental USA and delivered in 4-10 business days.

Unlike Amazon and other retailers who may also offer The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers books on their website, we specialize in large quantities and provide personal service, from trusted, experienced, friendly people in Portland, Oregon. We offer a Price Match Guarantee, and QuickQuote form, to make purchasing quick and easy.

Prefer to work with a human being when you order The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers books in bulk? Our Book Specialists are standing by Monday-Friday 8-5 PST, ready to help!

Product Details

Author:
Volker Hildebrand, Reza Soudagar, Vinay Iyer
Format:
Hardcover
Publisher:
McGraw-Hill Education (October 14, 2011)
Language:
English
Audience:
General/trade
ISBN-13:
9780071786973
ISBN-10:
007178697X
Weight:
21.12oz
Dimensions:
6.3" x 9" x 1"
Case Pack:
14
File:
McGrawHill-MH_ONIX_V30_US_onix30_all(24_03_26)-20240326.xml
Folder:
McGrawHill
As low as:
$22.55
List Price:
$41.00
Publisher Identifier:
P-MCGRAW
Discount Code:
B
Pages:
320

Ordering Details

  • Product Availability: Typically, all books are in stock and ready to ship. If a title becomes unavailable unexpectedly, you will be contacted with 24 business hours.
  • Standard Shipping: FREE Shipping via ground transportation within the continental United States.
  • Estimated Delivery: Most orders deliver within 4-10 business days from order date (excluding weekends and holidays). Orders shipping to Alaska or Hawaii should allow a minimum of 3 weeks for delivery. Rush Shipping is currently not available.
  • Important Note: Books ship from various warehouses and may receive multiple cartons to fill the complete order. Do not assume your order is shipping from Portland, OR.
  • Payment Terms: Visa, MC, Amex, PayPal, Purchase Orders and P-Cards can be used to purchase online. Check and wire-transfer payments are available offline through Customer Service