The Experience (The 5 Principles of Disney Service and Relationship Excellence)

ISBN: 9781119028659
List Price: $28.00

FREE Ground Shipping in US

Expect Delivery in 4-10 weekdays

Brand New Books

Your Price per Book:
Total for copies: Save

Found a lower price on another site? Request a Price Match

Minimum Order: 25 copies per title

true
Quantity
Price

Minimum Order $100 / 25 copies per title, no exceptions

Not ready to place your order?

Prices change daily. Order now!

$28.00
SKU:
9781119028659
Availability:
500
Minimum Purchase:
25 units
Bulk Pricing:
Buy in bulk and save

Minimum Order: 25 copies per title

true

Overview

Bring Disney-level customer experience to your organizationwith insider guidance

The Experience is a unique guide to mastering the art ofcustomer service and service relationships, based on the principlesemployed at the renowned leader in customer experience­— the Walt Disney Company. Co-Author Bruce Loefflerspent ten years at Disney World overseeing service excellence, andhas partnered with Brian T. Church in this book, to show you how tobring that same level of care and value to your own organization.Based on the I. C.A.R.E. model, the five principles —Impression, Connection, Attitude, Response, and Exceptionals— give you a solid framework upon which to raise the level ofyour customer experience. You will learn how to identify yourcustomer service issues and what level of Experience you arecurrently offering. You can then determine exactly what the"customer experience" should be for your company, and the changesrequired to make it happen.

The Walt Disney Company is the most recognized name in the worldfor customer service. The "Disney Experience" draws customers fromall around the world,. This book describes what it takes to achievethat level of Experience, and how any organization can do it withthe right strategy and attention to detail. When the Experience isenhanced, the opportunity arises to convert customers toambassadors who will share their Experience with others.

  • Find "the experience" and what it means to theOrganization
  • Learn the five levels of experience, and why most companiesfail at it
  • Identify service problems that face every company in themarketplace
  • Utilize the Experience Quotient and apply the I. C.A.R.E.principles
  • Learn how to convert customers to ambassadors who share theirstory with others
Customers are the lifeblood of business. A great product offeringisn't enough in today's marketplace, where everyone's looking foran "experience.” Imagine the kind of value a Disney-levelcustomer experience could bring to your organization. TheExperience is a guide to getting there, from an insider'sperspective.

This book title, The Experience (The 5 Principles of Disney Service and Relationship Excellence), ISBN: 9781119028659, by Bruce Loeffler, Brian Church, published by Wiley (April 20, 2015) is available in hardcover. Our minimum order quantity is 25 copies. All standard bulk book orders ship FREE in the continental USA and delivered in 4-10 business days.

Unlike Amazon and other retailers who may also offer The Experience (The 5 Principles of Disney Service and Relationship Excellence) books on their website, we specialize in large quantities and provide personal service, from trusted, experienced, friendly people in Portland, Oregon. We offer a Price Match Guarantee, and QuickQuote form, to make purchasing quick and easy.

Prefer to work with a human being when you order The Experience (The 5 Principles of Disney Service and Relationship Excellence) books in bulk? Our Book Specialists are standing by Monday-Friday 8-5 PST, ready to help!

Product Details

Author:
Bruce Loeffler, Brian Church
Format:
Hardcover
Pages:
304
Publisher:
Wiley (April 20, 2015)
Language:
English
Audience:
General/trade
ISBN-13:
9781119028659
Weight:
17.6oz
Case Pack:
18
File:
Wiley-wileyUS_3_1_20231215-20240108.xml
As low as:
$19.32
Folder:
Wiley
Shipping Origin:
Wiley-3
List Price:
$28.00
Publisher Identifier:
P-WIL
Discount Code:
D
Dimensions:
6.3" x 9.1" x 1.4"
Country of Origin:
United States

Ordering Details

  • Product Availability: Typically, all books are in stock and ready to ship. If a title becomes unavailable unexpectedly, you will be contacted with 24 business hours.
  • Standard Shipping: FREE Shipping via ground transportation within the continental United States.
  • Estimated Delivery: Most orders deliver within 4-10 business days from order date (excluding weekends and holidays). Orders shipping to Alaska or Hawaii should allow a minimum of 3 weeks for delivery. Rush Shipping is currently not available.
  • Important Note: Books ship from various warehouses and may receive multiple cartons to fill the complete order. Do not assume your order is shipping from Portland, OR.
  • Payment Terms: Visa, MC, Amex, PayPal, Purchase Orders and P-Cards can be used to purchase online. Check and wire-transfer payments are available offline through Customer Service