Overview
Imagine that two doctors in the same city give different diagnoses to identical patientsāor that two judges in the same courthouse giveĀ markedlyĀ different sentences to people who have committed the same crime. Suppose that different interviewers at the same firmĀ make different decisions aboutĀ indistinguishable job applicantsāor that when a company is handling customer complaints, the resolution depends on who happens toĀ answerĀ theĀ phone. Now imagine that the same doctor, the same judge, the same interviewer, or the sameĀ customer service agentĀ makes different decisions depending on whether it is morning or afternoon, or Monday rather than Wednesday. These are examples of noise: variability in judgments that should be identical.
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InĀ Noise, Daniel Kahneman, Olivier Sibony, and Cass R. SunsteinĀ showĀ theĀ detrimental effects of noiseĀ in many fields, including medicine, law,Ā economic forecasting, forensic science, bail, child protection, strategy, performance reviews, and personnel selection.Ā Wherever there is judgment, there is noise. Yet,Ā most of the time, individuals and organizations alikeĀ are unaware of it. They neglect noise. With a few simple remedies, people can reduce both noise and bias, and so make far better decisions.
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Packed with original ideas, and offering the same kinds ofĀ research-basedĀ insights that madeĀ Thinking, Fast and SlowĀ andĀ NudgeĀ groundbreakingĀ New York TimesĀ bestsellers,Ā NoiseĀ explains how and why humans are so susceptible to noise in judgmentāand what we can do about it.
This book title, Noise (A Flaw in Human Judgment), ISBN: 9780316451406, by Daniel Kahneman, Olivier Sibony, Cass R. Sunstein, published by Little, Brown and Company (May 18, 2021) is available in hardcover. Our minimum order quantity is 25 copies. All standard bulk book orders ship FREE in the continental USA and delivered in 4-10 business days.
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