Overview
Build a customer base by following the four key principles of promotionshave fun, get people to your store, get people involved with your product, and do something good for others
Hire the right people and show them the fundamentals of POS
Energize and obtain the most creativity out of employees
Win over customers when mistakes happen, no matter who is at fault
POS is not just a way of doing business, according to Gross; it’s also a state of mind and the key to success in the twenty-first century. T. Scott Gross is a consumer advocate whose client roster for consulting, training, and speaking reads like a who’s who of the Fortune 500. Countless businesses, including Southwest Airlines, FedEx, McDonald’s, Sears, and Wal-Mart, have asked him to motivate the troops at sales meetings and conferences worldwide.
Allworth Press, an imprint of Skyhorse Publishing, publishes a broad range of books on the visual and performing arts, with emphasis on the business of art. Our titles cover subjects such as graphic design, theater, branding, fine art, photography, interior design, writing, acting, film, how to start careers, business and legal forms, business practices, and more. While we don't aspire to publish a New York Times bestseller or a national bestseller, we are deeply committed to quality books that help creative professionals succeed and thrive. We often publish in areas overlooked by other publishers and welcome the author whose expertise can help our audience of readers.
This book title, Positively Outrageous Service (How to Delight and Astound Your Customers and Win Them for Life), ISBN: 9781510708174, by T. Scott Gross, Andrew Szabo, Michael Hoffman, published by Allworth (August 2, 2016) is available in paperback. Our minimum order quantity is 25 copies. All standard bulk book orders ship FREE in the continental USA and delivered in 4-10 business days.
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