Funeral Home Customer Service A-Z (Creating Exceptional Experiences for Today's Families) by Alan D Wolfelt, 9781879651449

Funeral Home Customer Service A-Z (Creating Exceptional Experiences for Today's Families)

Funeral Home Customer Service A-Z (Creating Exceptional Experiences for Today's Families) by Alan D Wolfelt, 9781879651449
ISBN: 9781879651449
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Overview

From personalizing memorials and visitations to aftercare for the bereaved, this thoughtful manual helps owners and staff of funeral homes and cemeteries better understand their customers and the special needs in tending to the grieving and burial process. Explaining the evolution and prospects of today's "experience economy" customer, this motivational resource offers practical guidance for exceeding expectations and provides suggestions for service issues particular to funeral homes, such as first impressions, telephone skills, competition, and arrangements. With the more than 70 issues addressed, funeral professionals will be able to meet and exceed the sensitive necessities of families in pain.

This book title, Funeral Home Customer Service A-Z (Creating Exceptional Experiences for Today's Families), ISBN: 9781879651449, by Alan D Wolfelt, published by Companion Press (April 1, 2005) is available in paperback. Our minimum order quantity is 25 copies. All standard bulk book orders ship FREE in the continental USA and delivered in 4-10 business days.

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Product Details

Author:
Alan D Wolfelt
Format:
Paperback
Pages:
233
Publisher:
Companion Press (April 1, 2005)
ISBN-13:
9781879651449
ISBN-10:
1879651440
Weight:
14.24oz
Dimensions:
6" x 9" x 0.6"
Case Pack:
40
File:
Eloquence-IPG_01022024_P6831133_onix21_Complete-20240102.xml
Folder:
Eloquence
As low as:
$14.22
List Price:
$24.95
Publisher Identifier:
P-IPG
Discount Code:
C
Language:
English
Audience:
General/trade

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