“Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans."
Influential business consultant and management expert Ken Blanchard’s Raving Fans offers businesses large and small the opportunity to stand out from the crowd. How? Offering outstanding customer service. Overwhelming and impressing customers so much that they can’t help but rave about it!
Current customer service is at an all time low, and customers are satisfied with less and less. In short, the bar has been lowered rather than raised for businesses to provide exemplary customer service. Companies forget that their audience isn’t just a collective hive mind but individuals with needs and wants.
Ken Blanchard’s Raving Fans explains just how important customer relationships are to achieving success.
Great service stops at satisfaction, but those who go the extra mile create raving fans. The Raving Fans book is a reminder to stay consistent, but still constantly strive to go just 1% further each time.
Any business, organization, or company would benefit by the wise words of Ken Blanchard’s Raving Fans. Whether this book is bought to train new managers or employees or simply to start a company-wide discussion, Raving Fans hardcover book is a great business book to buy in bulk.
This book title, Raving Fans (A Revolutionary Approach To Customer Service), ISBN: 9780688123161, by Ken Blanchard, Sheldon Bowles, published by HarperCollins (May 19, 1993) is available in hardcover. Our minimum order quantity is 25 copies. All standard bulk book orders ship FREE in the continental USA and delivered in 4-10 business days.
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