10 Steps to Successful Customer Service by Maxine Kamin, 9781562865900

10 Steps to Successful Customer Service

10 Steps to Successful Customer Service by Maxine Kamin, 9781562865900
ISBN: 9781562865900
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Overview

Providing great customer service has never been more critical for the success of any business. 10 Steps to Successful Customer Service is designed as a quick but effective check up to ensure that front line professionals as well as customer service managers focus on the key practices that keep and create satisfied customers. Beginning with a focus on individual motivation for service, Maxine Kamin covers all the bases critical for success from trust and relationship building to maintaining a big picture perspective to avoid burn out on the job.

The 10 Steps to creating spectacular customer service!
  • Step 1: Identify Service Motivation and Mission
  • Step 2: Define Great Service for Your Organization
  • Step 3: Form Great Relationships
  • Step 4: Build Trusting Relationships that Last
  • Step 5: Use the Law of Attraction—Be Positive
  • Step 6: Aggressively Solve Problems—the Bigger the Better
  • Step 7: Recover from Mistakes Gracefully
  • Step 8: Give Customers and Yourself a Break
  • Step 9: Keep It Cool When Things Get Hot
  • Step 10: Be Your Own Best Customer

    This book title, 10 Steps to Successful Customer Service, ISBN: 9781562865900, by Maxine Kamin, published by Association for Talent Development (February 1, 2010) is available in paperback. Our minimum order quantity is 25 copies. All standard bulk book orders ship FREE in the continental USA and delivered in 4-10 business days.

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    • Product Details

    Author:
    Maxine Kamin
    Format:
    Paperback
    Pages:
    192
    Publisher:
    Association for Talent Development (February 1, 2010)
    Language:
    English
    Audience:
    General/trade
    ISBN-13:
    9781562865900
    ISBN-10:
    1562865900
    Dimensions:
    9" x 6"
    File:
    CONSORTIUM-Metadata_Only_Consortium_Customer_Group_Metadata_20240112102907-20240114.xml
    Folder:
    CONSORTIUM
    List Price:
    $19.95
    Case Pack:
    48
    As low as:
    $11.37
    Publisher Identifier:
    P-PER
    Discount Code:
    C
    Country of Origin:
    United States

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