Overview
We live in a world that revolves around trust. So how can you build trust into your business and service? And how can you make "5 Stars" your business model and ranking in all things?
"Five Stars" can essentially be summarized into three main points of building and recognizing trust as a culture of your work:
- Trust that you're doing the right thing
- That your customers can acknowledge that
- That social media/technology drives more business
People don't order dinner, buy shoes, go to museums, or listen to CDs without checking out the online reviews and what others are saying about things. This work is about how to make sure you are using customer service and technology as fully as possible in order to get the most positive review (5 stars) possible.
While major retailers like Amazon may carry 5 Stars (Building High Ratings and High Trust in the Digital Age), we specialize in bulk book sales and offer personalized service from our friendly, book-smart team based in Portland, Oregon. We’re proud to offer a Price Match Guarantee and a streamlined ordering experience from people who truly care.
We’re trusted by over 75,000 customers, many of whom return time and again. Want proof? Just check out our 25,000+ customer reviews—real feedback from people who love how we do business.
Prefer to talk to a real person? Our Book Specialists are here Monday–Friday, 8 a.m. to 5 p.m. PST and ready to help with your bulk order of 5 Stars (Building High Ratings and High Trust in the Digital Age).