Assessing Reference and User Services in a Digital Age - 9780789033499

ISBN: 9780789033499
List Price: $49.95

FREE Ground Shipping in US

Expect Delivery in 4-10 weekdays

Brand New Books

Your Price per Book:
Total for copies: Save

Found a lower price on another site? Request a Price Match

Minimum Order: 25 copies per title

true
Quantity
Price

Minimum Order $100 / 25 copies per title, no exceptions

Not ready to place your order?

Prices change daily. Order now!

$49.95
SKU:
9780789033499
Minimum Purchase:
25 units
Bulk Pricing:
Buy in bulk and save

Minimum Order: 25 copies per title

true

Overview

Effectively assess whether any library is making good use of the reference/user service resources available today

Libraries need to develop standards by which they can assess their individual performances in a larger context, and Assessing Reference and User Services in a Digital Age makes significant contributions to this ongoing discussion. The book addresses its subject matter via approaches ranging from case studies of individual libraries to general discussions of best practices. The contributors explore the impact of the Internet on the field of evaluation, focusing on electronic reference and instruction. They highlight current issues, present research results, and offer expert advice on how to assess online reference and instruction. All chapters are well referenced to facilitate further study, and many include tables, appendixes, checklists, and other helpful features that make difficult information easy to access and understand.

The chapters that make up Assessing Reference and User Services in a Digital Age are as rich and varied as the backgrounds of their authors. Experienced researchers provide the results of studies conducted to determine the nature and effectiveness of the online reference services offered by various libraries. Practitioners and administrators from different institutional settings (academic libraries, public libraries, consortiums, etc.) provide their perspectives on the issues facing librarians who need to assess the electronic services they provide.

In this important new book:
  • Andrew Briedenbagh shows how a chat service can be implemented and suggests which data should be collected for it
  • Buff Hirko examines VET: the Virtual Evaluation Toolkit
  • Ruth Vondracek shares the experiences of a university library as it entered a statewide e-reference consortium, and offers advice and issues to consider before entering such a partnership
  • librarians from San Jose State University present a model for evaluating electronic reference services that can be used in public or academic libraries
  • Kathleen Kern discusses holistic evaluation
  • chat transcripts are addressed in several chapters, including Joseph Fennewaldā€™s comparisons of question categories, Lesley Moyoā€™s analysis of the use of instruction in the virtual environment, and Caleb Tucker-Raymondā€™s proposed set of quality measures for chat reference
  • Laurie Probst and Michael Pelikan report on the use of a “Tell Us What You Think” button to gather user feedback
  • Kristi Nelson and Catherine L. Ross examine a research study that asked library school students to submit a reference question online and report on their experiences
  • Melissa Gross, Charles McClure, and R. David Lankes suggest measures to determine the cost and benefits of a virtual reference service
  • librarians from Utah State University describe the development of their online instructional module
Assessing Reference and User Services in a Digital Age is designed as essential reading for library administrators, public service librarians, and researchers. It provides general advice for practitioners as well as an examination of research results and methodological issues. We urge you to consider making it part of your professional or teaching collection today.

This book title, Assessing Reference and User Services in a Digital Age - 9780789033499, ISBN: 9780789033499, by Eric Novotny, published by Taylor & Francis (March 2, 2007) is available in hardcover. Our minimum order quantity is 25 copies. All standard bulk book orders ship FREE in the continental USA and delivered in 4-10 business days.

Unlike Amazon and other retailers who may also offer Assessing Reference and User Services in a Digital Age - 9780789033499 books on their website, we specialize in large quantities and provide personal service, from trusted, experienced, friendly people in Portland, Oregon. We offer a Price Match Guarantee, and QuickQuote form, to make purchasing quick and easy.

Prefer to work with a human being when you order Assessing Reference and User Services in a Digital Age - 9780789033499 books in bulk? Our Book Specialists are standing by Monday-Friday 8-5 PST, ready to help!

Product Details

Author:
Eric Novotny
Format:
Hardcover
Pages:
250
Publisher:
Taylor & Francis (March 2, 2007)
Language:
English
ISBN-13:
9780789033499
Weight:
19.25oz
File:
TAYLORFRANCIS-TayFran_240502050527074-20240502.xml
Folder:
TAYLORFRANCIS
List Price:
$49.95
Case Pack:
20
As low as:
$44.96
Publisher Identifier:
P-MISC
Discount Code:
H
Dimensions:
6.125" x 8.5"
Country of Origin:
United States
Pub Discount:
30

Ordering Details

  • Product Availability: Typically, all books are in stock and ready to ship. If a title becomes unavailable unexpectedly, you will be contacted with 24 business hours.
  • Standard Shipping: FREE Shipping via ground transportation within the continental United States.
  • Estimated Delivery: Most orders deliver within 4-10 business days from order date (excluding weekends and holidays). Orders shipping to Alaska or Hawaii should allow a minimum of 3 weeks for delivery. Rush Shipping is currently not available.
  • Important Note: Books ship from various warehouses and may receive multiple cartons to fill the complete order. Do not assume your order is shipping from Portland, OR.
  • Payment Terms: Visa, MC, Amex, PayPal, Purchase Orders and P-Cards can be used to purchase online. Check and wire-transfer payments are available offline through Customer Service