Benchmarks in Hospitality and Tourism

How much money is your business wasting? How good is the service you deliver?

This pioneering book will familiarize you with benchmarking techniques that can be used to gauge and improve the performance of hospitality and tourism businesses anywhere! With compelling case studies drawn from hotel management, environmental systems, and destination practices, it examines important aspects of benchmarking, including satisfaction barometers, indicator development, and finding/networking with benchmarking partners.

After an overview of benchmarking concepts and processes, this essential book explores:

• benchmarking’s strengths and weaknesses
• ways to apply benchmarking to tourist facilities and destinations
• the role of customer satisfaction and loyalty in benchmarking--and a way to efficiently measure it
• a procedure for identifying benchmarking partners
• the Tyrolean Tourism Barometer--its value, its usefulness, and ways to improve it
• the changing functions of hotel front office operations and procedures and benchmarks that can help empower front office employees
• benchmarks in quality management
• benchmarks in accreditation for hospitality and tourism businesses
• a case study of environmental management systems for Caribbean resorts and hotels--how they have saved money on water, electricity, diesel fuel, and liquefied petroleum gas while improving environmental performance

This book title, Benchmarks in Hospitality and Tourism, ISBN: 9780789019158, by Sungsoo Pyo, published by Taylor & Francis (August 27, 2002) is available in paperback. Our minimum order quantity is 25 copies. All standard bulk book orders ship FREE in the continental USA and delivered in 4-10 business days.

Unlike Amazon and other retailers who may also offer Benchmarks in Hospitality and Tourism books on their website, we specialize in large quantities and provide personal service, from trusted, experienced, friendly people in Portland, Oregon. We offer a Price Match Guarantee, and QuickQuote form, to make purchasing quick and easy.

Prefer to work with a human being when you order Benchmarks in Hospitality and Tourism books in bulk? Our Book Specialists are standing by Monday-Friday 8-5 PST, ready to help!