Overview
Understanding how to cool down, slow down, and engage the naturallyoccurring conflicts among team members is critical to the ultimatesuccess of a team. With this book, your team and its members willgain a deeper understanding of how conflict emerges and how torespond in ways that will leverage conflicts to their advantage.Team members will learn the importance of establishing a safe teamclimate, agreeing on processes to guide interactions, and use ofconstructive communication skills in order to develop a conflictcompetent team.
As the authors say, conflict is not to be avoided, but embracedand explored. This often results in new, previously unimaginedopportunities, solutions and results. The authors include stories,interviews, and examples that provide entertaining and thoughtprovoking insights. They dedicate one chapter to techniques andprocesses for addressing team conflict that has gone awry. Rundeand Flanagan also include useful tips and tools for assessing yourteam?s current state of conflict competence and suggestions foraddressing the challenges of today?s virtual and geographicallydispersed teams.
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