Coaching Knock Your Socks Off Service

ISBN: 9780814479353
List Price: $18.95

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SKU:
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Availability:
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Minimum Purchase:
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Overview

"Knock your socks off service doesn't just happen. It requires coaching on an ongoing basis. Now, thanks to authors Kristin Anderson and Ron Zemke, supervisors have a practical guide to the day-to-day challenges that arise in training superior customer service people. This newest Knock Your Socks Off book explains how to help frontline employees hone their skills, maintain the motivation to perform, and meet new situations head-on. The authors present a model for successfully coaching anyone, anywhere, and they show readers how to apply it in familiar coaching situations. Everyone can appreciate Zemke and Anderson's strategies for handling the toughest coaching problems. And they will learn a most important new skillā€” teaching employees to be peer coaches, a growing need in the current era of teams and of doing more with less."

This book title, Coaching Knock Your Socks Off Service, ISBN: 9780814479353, by Ron Zemke, Kristin Anderson, published by AMACOM (October 21, 1996) is available in paperback. Our minimum order quantity is 25 copies. All standard bulk book orders ship FREE in the continental USA and delivered in 4-10 business days.

Unlike Amazon and other retailers who may also offer Coaching Knock Your Socks Off Service books on their website, we specialize in large quantities and provide personal service, from trusted, experienced, friendly people in Portland, Oregon. We offer a Price Match Guarantee, and QuickQuote form, to make purchasing quick and easy.

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Product Details

Author:
Ron Zemke, Kristin Anderson
Format:
Paperback
Pages:
176
Publisher:
AMACOM (October 21, 1996)
Language:
English
ISBN-13:
9780814479353
ISBN-10:
0814479359
File:
HarperChristian-Nelson1209-20231211-1.xml
Folder:
HarperChristian
As low as:
$9.66
List Price:
$18.95
Publisher Identifier:
P-TNELSON
Discount Code:
A
Page Edges:
Non-Gilded
Words of Christ:
Black Letter
Weight:
10.4oz
Dimensions:
4.71" x 7.17" x 1.04"
Case Pack:
1
Audience:
General/trade
Country of Origin:
United States

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