Overview
El secreto para tratar con personas difíciles consiste en saber controlar tanto tus emociones como las suyas. ¿Cómo mantener la calma en una conversación tensa? ¿Cómo permanecer firme frente a determinados comentarios? ¿Cómo saber si eres tú una persona con la que resulta difícil trabajar? De la mano de especialistas de Harvard Business Review, en este libro se exponen investigaciones que explican nuestras respuestas emocionales ante personas difíciles y se muestra cómo desarrollar la empatía y la resiliencia necesarias para conseguir una relaciones más positivas.
At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive.
This book title, Cómo tratar con gente difícil. Serie Inteligencia Emocional HBR (Dealing with Difficult People Spanish Edition), ISBN: 9788494949326, by Jofre Homedes Beutnagel, published by Editorial Reverte (June 11, 2019) is available in paperback. Our minimum order quantity is 25 copies. All standard bulk book orders ship FREE in the continental USA and delivered in 4-10 business days.
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