Overview
This book, first published in 1985, examines issues such as the discussion of goals and rationales for charging for online searches, conflicts between reference and other library departments, how to provide quality service and who is best suited to provide it.
This book title, Conflicts in Reference Services, ISBN: 9780367374273, by Bill Katz, Ruth A. Fraley, published by Taylor & Francis (December 15, 2021) is available in paperback. Our minimum order quantity is 25 copies. All standard bulk book orders ship FREE in the continental USA and delivered in 4-10 business days.
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