Overview
This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever.
The book that revolutionized business communications has been updated for todayās workplace. Crucial Conversations provides powerful skills to ensure every conversationāespecially difficult onesāleads to the results you want. Written in an engaging and witty style, it teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person.
This new edition addresses issues that have arisen in recent years. Youāll learn how to:
- Respond when someone initiates a Crucial Conversation with you
- Identify and address the lag time between identifying a problem and discussing it
- Communicate more effectively across digital mediums
Whether they take place at work or at home, with your coworkers or your spouse, Crucial Conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a Crucial Conversation again.
This book title, Crucial Conversations: Tools for Talking When Stakes are High, Third Edition, ISBN: 9781260474183, by Al Switzler, Kerry Patterson, Joseph Grenny, Ron McMillan, Emily Gregory, published by McGraw-Hill Education (October 21, 2021) is available in paperback. Our minimum order quantity is 25 copies. All standard bulk book orders ship FREE in the continental USA and delivered in 4-10 business days.
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