Overview
Deliver maximum value to customers and clients with this blueprint to customer successĀ
InĀ The Customer Education Playbook: How Leading Companies Engage, Convert, and Retain Customers, customer learning experts Barry Kelly and Daniel QuickĀ explain how teaching customers to best engage with your products and services is the key to converting them from prospects toĀ loyal advocates of your brand.āÆĀ
In this book, youāll examine how to define success for your customer, create a customer education development plan, and pursue customer success and revenue metrics. Youāll also:Ā
- LearnĀ why you shouldĀ prioritize customer learning and invest in customer training and educationĀ
- Discover how to create a detailed customer success and retention plan that emphasizes delivered valueĀ
- Determine how to implement a learning strategy that maximizes and scales lifetime customer valueĀ
Perfect for founders, executives, managers, and practitioners at companies of all kinds,Ā The Customer Education PlaybookĀ is especially practical for SaaS company executives seeking to extract and provide maximum value from their customers over the long haul.Ā
This book title, The Customer Education Playbook (How Leading Companies Engage, Convert, and Retain Customers), ISBN: 9781119822509, by Daniel Quick, Barry Kelly, published by Wiley (April 19, 2022) is available in hardcover. Our minimum order quantity is 25 copies. All standard bulk book orders ship FREE in the continental USA and delivered in 4-10 business days.
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