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Customer Service Management Training 101 (Quick and Easy Techniques That Get Great Results)

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ISBN: 9780814417157
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$24.99
SKU:
9780814417157
Availability:
406
Minimum Purchase:
25 units
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Minimum Order: 25 copies per title

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Overview

Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step guidance as Customer Service Training 101, this user-friendly book shows readers how to develop the skills they need to communicate, lead, train, motivate, and manage those employees responsible for customer satisfaction. Designed for new managers and veterans alike, Customer Service Management Training 101 covers essential topics, including: Planning and goal setting • Time management • Team development • Conflict resolution • Providing feedback • Monitoring performance • Conducting meetings • Managing challenges • Listening • Verbal, nonverbal, and written communication. Readers will learn to identify their personal management style, develop core leadership qualities, and efficiently focus on their own development as managers. Packed with checklists, “real world” practice lessons, and examples of the right and wrong ways to do things, this is the one book every customer service manager needs to thrive.

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Product Details

Author:
Renee Evenson
Format:
Paperback
Pages:
224
Publisher:
AMACOM (September 14, 2011)
Language:
English
ISBN-13:
9780814417157
ISBN-10:
0814417159
Weight:
14.08oz
Dimensions:
7.5" x 9.2" x 0.05"
Case Pack:
1
File:
HarperChristian-Nelson0215-20250215.xml
Folder:
HarperChristian
As low as:
$12.74
List Price:
$24.99
Publisher Identifier:
P-TNELSON
Discount Code:
A
Page Edges:
Non-Gilded
Words of Christ:
Black Letter
Audience:
General/trade
Country of Origin:
United States
Pub Discount:
65
Imprint:
AMACOM

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