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Dealing with Difficult Customers (How to Turn Demanding, Dissatisfied, and Disagreeable Clients Into Your Best Customers) by Noah Fleming, Shawn Veltman, Debra Margles, 9781632651174

Dealing with Difficult Customers (How to Turn Demanding, Dissatisfied, and Disagreeable Clients Into Your Best Customers)

Dealing with Difficult Customers (How to Turn Demanding, Dissatisfied, and Disagreeable Clients Into Your Best Customers) by Noah Fleming, Shawn Veltman, Debra Margles, 9781632651174
ISBN: 9781632651174
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Overview

Ignore a valid complaint and you could be the next viral sensation for all the wrong reasons. But give in to every demand and you may be consumed with the often petty complaints of your worst customers and wind up pandering to them with freebies, discounts, and special attention. That will cost you time and money, and perhaps worse, do little or nothing to solve the root problem.

Dealing with Difficult Customers will show you:
  • How to stop using gimmicks and trick promotions to encourage repeat business and the alternatives that will keep your customers salivating for more.
  • How "Hungry Hippos" and "Problem Children" are sapping your employees time and energy and what to do about them.
  • The behaviors that turn great customers into dissatisfied critics and how to change them.

    This book title, Dealing with Difficult Customers (How to Turn Demanding, Dissatisfied, and Disagreeable Clients Into Your Best Customers), ISBN: 9781632651174, by Noah Fleming, Shawn Veltman, Debra Margles, published by Red Wheel Weiser (November 20, 2017) is available in paperback. Our minimum order quantity is 25 copies. All standard bulk book orders ship FREE in the continental USA and delivered in 4-10 business days.

    Unlike Amazon and other retailers who may also offer Dealing with Difficult Customers (How to Turn Demanding, Dissatisfied, and Disagreeable Clients Into Your Best Customers) books on their website, we specialize in large quantities and provide personal service, from trusted, experienced, friendly people in Portland, Oregon. We offer a Price Match Guarantee, and QuickQuote form, to make purchasing quick and easy.

    Prefer to work with a human being when you order Dealing with Difficult Customers (How to Turn Demanding, Dissatisfied, and Disagreeable Clients Into Your Best Customers) books in bulk? Our Book Specialists are standing by Monday-Friday 8-5 PST, ready to help!

    • Product Details

    Author:
    Noah Fleming, Shawn Veltman, Debra Margles
    Format:
    Paperback
    Pages:
    240
    Publisher:
    Red Wheel Weiser (November 20, 2017)
    Language:
    English
    ISBN-13:
    9781632651174
    ISBN-10:
    1632651173
    Dimensions:
    5.25" x 8.25"
    Case Pack:
    64
    File:
    Redwheel-RedWheelWeiser_09302022_P5552710_onix21-20220929.xml
    Folder:
    Redwheel
    List Price:
    $15.99
    As low as:
    $8.79
    Publisher Identifier:
    P-MISC
    Discount Code:
    B
    Pub Discount:
    65

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