Dealing with Difficult People (HBR Emotional Intelligence Series)

ISBN: 9781633696082
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Overview

At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with?

This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive.

Books in this series are based on the work of experts including:

  • Daniel Goleman
  • Tony Schwartz
  • Nick Morgan
  • Daniel Gilbert

This collection of articles includes "To Resolve a Conflict, First Decide: Is It Hot or Cold?" by Mark Gerzon; "Taking the Stress Out of Stressful Conversations," by Holly Weeks; "The Secret to Dealing with Difficult People: It's About You," by Tony Schwartz; "How to Deal with a Mean Colleague," by Amy Gallo; "How To Deal with a Passive-Aggressive Colleague," by Amy Gallo; "How to Work with Someone Who's Always Stressed Out," by Rebecca Knight; "How to Manage Someone Who Thinks Everything Is Urgent," by Liz Kislik; and "Do You Hate Your Boss?" by Manfred F. R. Kets de Vries.

HOW TO BE HUMAN AT WORK.

The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.

This book title, Dealing with Difficult People (HBR Emotional Intelligence Series), ISBN: 9781633696082, by Harvard Business Review, Tony Schwartz, Mark Gerzon, Holly Weeks, Amy Gallo, published by Harvard Business Review Press (May 8, 2018) is available in paperback. Our minimum order quantity is 25 copies. All standard bulk book orders ship FREE in the continental USA and delivered in 4-10 business days.

Unlike Amazon and other retailers who may also offer Dealing with Difficult People (HBR Emotional Intelligence Series) books on their website, we specialize in large quantities and provide personal service, from trusted, experienced, friendly people in Portland, Oregon. We offer a Price Match Guarantee, and QuickQuote form, to make purchasing quick and easy.

Prefer to work with a human being when you order Dealing with Difficult People (HBR Emotional Intelligence Series) books in bulk? Our Book Specialists are standing by Monday-Friday 8-5 PST, ready to help!

Product Details

Author:
Harvard Business Review, Tony Schwartz, Mark Gerzon, Holly Weeks, Amy Gallo
Format:
Paperback
Pages:
160
Publisher:
Harvard Business Review Press (May 8, 2018)
Language:
English
ISBN-13:
9781633696082
ISBN-10:
1633696081
Dimensions:
5" x 7"
Case Pack:
72
File:
TWO RIVERS-PERSEUS-Metadata_Only_Perseus_Distribution_Customer_Group_Metadata_20240125164410-20240125.xml
Folder:
TWO RIVERS
List Price:
$19.99
As low as:
$11.39
Publisher Identifier:
P-PER
Discount Code:
C
Audience:
General/trade
Series:
HBR Emotional Intelligence Series

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