Delivering Knock Your Socks Off Service

ISBN: 9780814417553
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$19.99
SKU:
9780814417553
Availability:
324.75
Minimum Purchase:
25 units
Bulk Pricing:
Buy in bulk and save

Minimum Order: 25 copies per title

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Overview

Who would've thought that a practical, fun, easy-to-read customer service book would capture the hearts of hundreds of thousands of readers? Now, celebrating its 20th anniversary, Delivering Knock Your Socks Off Service has been completely revised and is better than ever! Still the go-to guide on providing the kind of outstanding service that keeps customers coming back, the fifth edition combines powerful tools and techniques with real-world examples and all-new chapters on using social media for communication and service recovery, owning service encounters, responding positively to negative feedback, and more. The book provides readers with proven tips and strategies for: * Exceeding customer needs and expectations * Determining the right times to bend or break the rules * Becoming fantastic fixers and powerful problem-solvers * Using the RATER factors to wow your customers * Understanding cultural and generational differences * Becoming a listening post * Coping effectively with "customers from hell" With people surrounded by more choices and information than ever before, true customer loyalty has become increasingly difficult to attain. Combining timeless wisdom and up-to-the-minute methods, Delivering Knock Your Socks Off Service is the book no customer service professional can afford to be without.

This book title, Delivering Knock Your Socks Off Service, ISBN: 9780814417553, by Performance Research Associates, John Bush, published by AMACOM (October 29, 2011) is available in paperback. Our minimum order quantity is 25 copies. All standard bulk book orders ship FREE in the continental USA and delivered in 4-10 business days.

Unlike Amazon and other retailers who may also offer Delivering Knock Your Socks Off Service books on their website, we specialize in large quantities and provide personal service, from trusted, experienced, friendly people in Portland, Oregon. We offer a Price Match Guarantee, and QuickQuote form, to make purchasing quick and easy.

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Product Details

Author:
Performance Research Associates, John Bush
Format:
Paperback
Pages:
224
Publisher:
AMACOM (October 29, 2011)
Language:
English
ISBN-13:
9780814417553
ISBN-10:
0814417558
File:
HarperChristian-Nelson1109-20241109.xml
Folder:
HarperChristian
List Price:
$19.99
As low as:
$9.60
Publisher Identifier:
P-TNELSON
Discount Code:
A
Weight:
9.12oz
Dimensions:
6" x 9" x 0.66"
Case Pack:
48
Page Edges:
Non-Gilded
Words of Christ:
Black Letter
Audience:
General/trade
Country of Origin:
United States
Pub Discount:
65

Ordering Details

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