Overview
Design processes wisely.
Grow your business endlessly.
āDesign for Operational Excellence is a blueprint for a joined up, end-to-end designed operation that makes Operational Excellence a reality. The book excellently outlines the process of creating flow that every employee can see and, most importantly, fix without management intervention. Kevin Dugganās emphasis on creating standard work for abnormal flow hits one of the biggest gaps in most continuous improvement initiatives. This book will change the way that you think about continuous improvement and the case studies will demonstrate that it works.ā
āPhilip Holt, Director, Customer Collaboration Online, Philips Consumer Lifestyle
āThe approach outlined here can transform the phrase āleapfrog the competitionā from clichĆ© to reality. Kevinās approach is clear, the method sound, and the results achievable. Donāt just read this book: use it!ā
āJack McQuellon, Global Parts Manager, Caterpillar Paving Products
āIn Design for Operational Excellence, Kevin Duggan provides a framework that focuses on the real endgameālevering operational excellence as a means of driving business growth. This book provides a comprehensive and systematic approach to designing and implementing value streams and supporting processes that will enable a business to assertively grow the top line as well as the bottom line.ā
āAl Mason, Corporate Director, Altra Business System, Altra Industrial Motion
About the Book:
The ability to implement and maintain improvement initiatives like Lean and Six Sigma is essential for improving quality, eliminating waste, reducing costs, and increasing outputābut itās only the first step. Eventually, the improve-sustain-improve-sustain pattern itself becomes the end product. But it doesnāt have to be this way.
Why make operational improvement a perpetual process when you can make business growth a perpetual process?
In this trailblazing book, Kevin Dugganāauthor of Creating Mixed Model Value Streams and founder of the Institute for Operational Excellence and Duggan Associatesātakes you beyond Lean and Six Sigma to achieve true Operational Excellence. By developing a ādesign for operational excellenceā you can leverage the operations side of the business to enable continuous growth.
Design for Operational Excellence provides the design criteria and guidelines that enable you to grow your business organically by refocusing managementās attention from running the business to growing the business. Duggan takes you step by step through the new principles of Operational Excellence:
#1: Design Lean Value Streams
#2: Make Lean Value Streams Flow
#3: Make Flow Visual
#4: Create Standard Work for Flow
#5: Make Abnormal Flow Visual
#6: Create Standard Work for Abnormal Flow
#7: Have Employees in the Flow Improve the Flow
#8: Perform Offense Activities
Case studies illustrate how companies that applied Dugganās methods grew consistently over time by designing and implementing a lean flow of product to the customer. The result was a flow that āself healedā when interruptions occurred, which removed the need to manage flow. These methods work in any business environment, not just manufacturing. Everything from insurance, financial, and banking organizations to hospitals, mining companies, universities, and even government can benefit from the bottom-line and topline business results Dugganās methodology offers.
Design for Operational Excellence is the next great leap in the evolution of sustained business growth. Begin designing for growth now and stop reacting to customer needs. Instead, position your operation to provide customer solutions in changing markets, which will lead to profit and growth in even the most severe economic and market downturns.
This book title, Design for Operational Excellence: A Breakthrough Strategy for Business Growth, ISBN: 9780071768245, by Kevin J. Duggan, published by McGraw-Hill Education (September 7, 2011) is available in hardcover. Our minimum order quantity is 25 copies. All standard bulk book orders ship FREE in the continental USA and delivered in 4-10 business days.
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