Five Stars (Creating a Culture of Customer Service in Schools (Principal Leadership, School Improvement, Student Engagement, Family Partnerships))

Schools thrive when people feel valued. Author Nathaniel Provencio has experienced this firsthand. In his book, he shows educators how to build a five-star culture grounded in trust, connection, and service. Through powerful stories and practical leadership guidance, this book helps strengthen school culture and belonging for staff, students, and families. Learn how small, intentional shifts create lasting impact across the school community.

K–12 administrators will:

• Understand emotional intelligence and its impact on school culture, relationships, and trust
• Engage students, staff, and families in meaningful ways that foster connection and shared ownership
• Create a culture of service where students, staff, and families feel valued and supported
• Align leadership practices and school systems with the mission, vision, and values of the school
• Feel confident navigating conflict, difficult conversations, and emotionally charged situations

Contents:
Introduction: Searching for Five-Star Excellence
Chapter 1: Follow a Path to a Five-Star School
Chapter 2: Elevate Your Awareness
Chapter 3: Excite Their Experience
Chapter 4: Honor Your People
Chapter 5: Commit to Cohesion
Chapter 6: Serve the Physical Spaces
Chapter 7: Seek the Feedback
Chapter 8: De-Escalate With Dignity
Chapter 9: Amplify the Empowerment
Epilogue: Putting It All Together
References and Resources
Index

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