Overview
Discover how to create exceptional customer service and a superior customer experience, learning from the greatest companies of our time.
When it comes to delivering great customer service and customer experience, many companies miss the mark. But thereās no reason this should include you and your company. Ignore Your Customers (and Theyāll Go Away) spells out, step by step, how to craft a customer service culture and customer experience so powerful that theyāll transform your organization and boost your companyās bottom line.
Youāll enjoy inspirational, often hilarious, tales from the trenches as author Micah Solomon, one of the worldās best-known customer service consultants, relates hands-on adventures about assessing and improving customer service in various industries.
Youāll spend time behind the scenes with Zappos CEO Tony Hsieh and discover how the company delivers āwowā customer service. From Richard Branson, youāll learn how Virgin brands deliver authentic customer service (avoiding what Branson calls āStepford Customer Serviceā) and Bransonās secrets for turning social media attackers into brand promoters.
Drawing on a wealth of stories personally assembled from todayās most innovative and successful companies, including Amazon, Cleveland Clinic, Drybar, USAA Insurance, and The Ritz-Carlton Hotel Company, Solomon reveals what it takes to turn a ho-hum customer interaction into one that drives customer engagement and lifelong loyalty.
This book title, Ignore Your Customers (and They'll Go Away) (The Simple Playbook for Delivering the Ultimate Customer Service Experience), ISBN: 9781400214921, by Micah Solomon, published by HarperCollins Leadership (January 14, 2020) is available in hardcover. Our minimum order quantity is 25 copies. All standard bulk book orders ship FREE in the continental USA and delivered in 4-10 business days.
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