Overview
The new, fully-updated edition of the popular guide for the ITIL 4 Foundation Exam —everything needed for exam success!
The Information Technology Infrastructure Library (ITIL) is a set of best practices for IT service and management. ITIL certification is gained through examination administered by AXELOS, the body established to develop, manage, and operate qualifications in best practice. Foundation certification—as well as subsequent Intermediate, Expert, and Master-level certification—is sought by employers throughout the IT industry. The ITIL 4 Foundation Exam Study Guide is the leading resource for anyone preparing for certification.
Written by accredited ITIL trainers and Certified ITIL Experts, this up-to-date second edition is organized around the latest 2018 ITIL Foundation syllabus. Six sections offer complete and accurate coverage of IT service management and ITIL service strategy, design, transition, operation, and continual improvement. New coverage of DevOps, Agile, and Leanreflects the most current exam objectives. Self-assessment tests, exam essentials, review questions, chapter summaries, practice exams, and more enable readers to be fully prepared for exam day. Based on the authors' real-world experience teaching ITIL students, this guide:
- Covers 100% of the Foundation exam objectives in clear, concise language
- Explains every topic in full and provides effective review tools and resources
- Uses tables, flowcharts, illustrations, bulleted lists, and highlighted key learning points to strengthen reader comprehension and retention
- Includes access to an online test bank of valuable study tools, including practice exams, flashcards, and a glossary of key terms
Designed specifically for readers who prefer self-study rather than expensive prep courses, ITIL 4 Foundation Exam Study Guide: 2018 Update is a must-have book for candidates preparing to take the exam as well as anyone interested in IT service management.
This book title, ITIL 4 Foundation Exam Study Guide (2019 Update), ISBN: 9781119556756, by Liz Gallacher, Helen Morris, published by Wiley (December 24, 2019) is available in paperback. Our minimum order quantity is 25 copies. All standard bulk book orders ship FREE in the continental USA and delivered in 4-10 business days.
Unlike Amazon and other retailers who may also offer ITIL 4 Foundation Exam Study Guide (2019 Update) books on their website, we specialize in large quantities and provide personal service, from trusted, experienced, friendly people in Portland, Oregon. We offer a Price Match Guarantee, and QuickQuote form, to make purchasing quick and easy.
Prefer to work with a human being when you order ITIL 4 Foundation Exam Study Guide (2019 Update) books in bulk? Our Book Specialists are standing by Monday-Friday 8-5 PST, ready to help!