Overview
This book provides the inspiration, information, and ideas you need to lead patient flow improvement efforts at your organization. You will learn from the successes and failures of the authorsāhealthcare leaders who have played pivotal roles in patient flow improvement projects. The book begins by explaining the fundamentals of patient flow and providing a solid business case for pursuing improvement efforts. It uses real-life examples to explain common patient flow theories and improvement methods.
The heart of the book focuses on the practical information and leadership techniques you can use to foster change and remove the barriers to smooth patient flow.
You will learn how to:
Break down departmental silos and build a multidisciplinary patient flow team Use metrics and benchmarking data to evaluate your organization and set goals Create and implement a reward system to initiate and sustain good patient flow behaviors Improve patient flow through the emergency departmentāthe main point of entry into your organizationThe book also explores what healthcare institutions can learn from other service organizations including Disney, Ritz-Carlton, and Starbucks. It discusses how to adapt their successful demand management and customer service techniques to the healthcare environment.
This book title, Leadership for Smooth Patient Flow: Improved Outcomes, Improved Service, Improved Bottom Line, ISBN: 9781567932652, by Kirk Jensen, published by Health Administration Press (November 1, 2006) is available in paperback. Our minimum order quantity is 25 copies. All standard bulk book orders ship FREE in the continental USA and delivered in 4-10 business days.
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