Overview
Almost six weeks into the implementation of new strategies based on the consulting report, Bridgetās leadership team continued to hear rumblings from their direct reports. Sales continued to push back saying the way they were doing things was working fine, the company just needed to figure out how to fill their orders faster. Operations complained that they didnāt have time to implement these new procedures and keep up their current production levels. Customer service grumbled about customer complaints taking up too much of their time. And everyone wanted to know why leadership wasnāt fixing these problems. Bridget was beyond frustrated.
They had been following the recommendations they had received from a highly recommended consultant groupābut everything they were doing seemed to exacerbate rather than solve the issues.
Bridget pulled up Talon Techās latest earnings report and groaned. Until just a few months ago, Talon Techās success had seemed unstoppable, and her leadership as CEO had been key to that success. But they had hit a wall, and if they didnāt learn how to scale that wall quickly, Talon Techās success would slip away.
The review process had forced Bridget to acknowledge that weak leadership and a poor people-centric culture were the root cause of the issues they were facing: a litany of customer service issues, churning through top talent, and challenges from remote work. The board wanted and deserved answers.
Bridget knew she could no longer stay in her comfort zoneādeveloping the next technological feat. She needed to balance her technology-centric mindset with a people-centric mindset, and she knew she couldnāt do that alone.
āThe moment of truth,ā Bridget thought as she stepped out into reception. āGood morning, Ray. Welcome to Talon Tech,ā she said with a smile.
āGood morning, Bridget,ā he said shaking her hand warmly, āIām glad to be here and look forward to working with you and your team.ā
This book title, Leading What Matters Most (A Business Parable on Unlocking Human Potential), ISBN: 9798887502472, by Phil Geldart, published by Advantage Media Group, Inc. (August 13, 2024) is available in hardcover. Our minimum order quantity is 25 copies. All standard bulk book orders ship FREE in the continental USA and delivered in 4-10 business days.
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