Overview
- The ideal introductory guide to Microsoft's much anticipatedentry into the Customer Relationship Management (CRM) softwaremarketplace
- Discusses the key features of Microsoft's CRM software,including tools to help businesses sell more effectively, manageall customer communications in one place, track and convert leads,make informed decisions faster, and provide consistent service
- Provides expert tips and tricks to make the software work moreeffectively
- Explains how to achieve increased customer satisfaction,customer loyalty, and more profitable customer relationships
- Author is considered one of a handful of global experts on CRMfor small- and medium-sized businesses
This book title, Microsoft CRM For Dummies, ISBN: 9780764516986, by Joel Scott, Michael DeLisa, published by Wiley (August 1, 2003) is available in paperback. Our minimum order quantity is 25 copies. All standard bulk book orders ship FREE in the continental USA and delivered in 4-10 business days.
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