Overview
The president and CEO of Scandinavia Airlines (SAS) shows how to adapt to the new customer-driven economy.
This book title, Moments of Truth, ISBN: 9780060915803, by Jan Carlzon, published by HarperCollins (February 15, 1989) is available in paperback. Our minimum order quantity is 25 copies. All standard bulk book orders ship FREE in the continental USA and delivered in 4-10 business days.
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