Overview
The father of "open innovation" is back with his most significantbook yet. Henry Chesbrough’s acclaimed book OpenInnovation described a new paradigm for management in the 21stcentury. Open Services Innovation offers a new approach thatdemonstrates how open innovation combined with a services approachto business is an effective and powerful way to grow and compete inour increasingly services-driven economy. Chesbrough shows howcompanies in any industry can make the critical shift from product-to service-centric thinking, from closed to open innovation whereco-creating with customers enables sustainable business models thatdrive continuous value creation for customers. He maps out astrategic approach and proven framework that any individual,business unit, company, or industry can put to work for renewedgrowth and profits. The book includes guidance and compellingexamples for small and large companies, services businesses, andemerging economies, as well as a path forward for the innovationindustry.
"Whether you are managing a product or a service, your businessneeds to become more open and more inclusive in order to be moreinnovative. Open Services Innovation will be an invaluable guide tointrepid managers who commit to making that journey."
—GARY HAMEL, visiting professor, London BusinessSchool; director, Management Lab; and author, The Future ofManagement
"I tore out page after page to share with my leaders. Chesbroughhas pioneered an entire rethink of business innovation that’srich in concept, deeply explained, with tools ready to use in everyindustry."
—SCOTT COOK, founder and chairman of the executivecommittee, Intuit
"Focusing on core competence often tempts managers to keepcontinuing what succeeded in the past. A far more importantquestion is what capabilities are critical in the future, andChesbrough shows how to ask and answer these issues."
—CLAYTON CHRISTENSEN, Robert & Jane CizikProfessor of Business Administration, Harvard Business School, andauthor, The Innovator's Dilemma
"To thrive, businesses will need to master the lessons of openservice innovation. Here is their one-stop guidebook with importantlessons clearly and compellingly presented."
—JAMES C. SPOHRER, director, IBM University ProgramsWorld-Wide
"Open Innovation pioneer Henry Chesbrough breaks new ground withOpen Services Innovation, a persuasive argument for thepower of co-creation in the world of services."
—TOM KELLEY, general manager, IDEO, and author, TheTen Faces of Innovation, The Art of Innovation
"With his trademark style of beautifully explained examples,Henry Chesbrough shows how open service innovation and new businessmodels can help you escape this product commodity trap and bringyou to the next level of competition."
—ALEX OSTERWALDER, author, Business ModelGeneration
"Open Services Innovation shows how a business can redefineitself as a service organisation and tap into faster growth throughshared innovation."
—SIR TERRY LEAHY, chief executive, Tesco
"Chesbrough shows how innovating openly with a services mindsetcan make you a market leader."
—CHARLENE LI, author, Open Leadership, andfounder, Altimeter Group
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