Overview
Make customer feedback work for your business.
Customers are speaking loud and clear through a miriad ofmediums. Evidence shows that customers will no longer stand for thehurried and complacent service that has become the norm. They arelooking for a positive, memorable experience. Organizations thatprovide that level of service will earn their loyalty. Customersbase their decisions on nothing more than a positive or negativereview of your product and/or service.
Pay Attention! paves the way. Your company wins whenyou:
- Understand Customer Expectations
- Embrace and implement The RATER Factors
- Define who you are and what you offer
- Become E.T.D.B.W. (Easy To Do Business With)
- Connect with your audience in all mediums
- React appropriately and respond immediately to customerfeedback
- Recover sincerely when things go wrong
All you need is to Pay Attention!
While major retailers like Amazon may carry Pay Attention! (How to Listen, Respond, and Profit from Customer Feedback), we specialize in bulk book sales and offer personalized service from our friendly, book-smart team based in Portland, Oregon. We’re proud to offer a Price Match Guarantee and a streamlined ordering experience from people who truly care.
We’re trusted by over 75,000 customers, many of whom return time and again. Want proof? Just check out our 25,000+ customer reviews—real feedback from people who love how we do business.
Prefer to talk to a real person? Our Book Specialists are here Monday–Friday, 8 a.m. to 5 p.m. PST and ready to help with your bulk order of Pay Attention! (How to Listen, Respond, and Profit from Customer Feedback).