Overview
A business organization, like a human body, is only as effective asits various processes. Pretty obvious, right? Yet, as V. DanielHunt demonstrates in this groundbreaking book, the failure toappreciate this obvious fact is the reason most reengineeringschemes fail. Managers whose job it is to improve companyperformance, like physicians who work to improve patient health,must develop a clear picture of how each process fits into theoverall organizational structure; how it ought to function; and howwell it is performing at any given moment; before they can form adiagnosis or devise a treatment strategy.
Fortunately, a powerful new analytical tool that has emerged inrecent years helps you to do all of that and much more. Developedat General Electric, process mapping has been implemented incompanies around the globe, and the results have been simplyastonishing. Now find out how to make this breakthroughreengineering technology work for your organization in ProcessMapping.
The first and only hands-on guide of its kind, Process Mapping armsyou with a full complement of state-of-the-art tools and techniquesfor assessing existing business processes and developing a detailedroad map for ongoing change and improvement. Internationally knownmanagement consultant and bestselling author V. Daniel Hunt guidesyou step-by-step through the entire process. He helps you assessthe need for process reengineering in your organization anddetermine whether or not a process map is what you need. He showsyou how to create a process mapping team and helps you select thebest-buy process mapping tools for the job. He explains how togather vital information about your business processes via focusedinterviews and other interview techniques, and how to use this datain implementing process mapping. He also offers expert advice onhow to apply your process map to significantly improve businessfunctions and bottom-line performance.
Hunt draws upon the experiences of companies around the world whoseprocess mapping success stories will be a source of inspiration andinstruction. You'll find out just how process mapping was put touse--and the results it achieved--at General Electric, IBM, NASA,Tandy Electronics, Shawmut National Bank, Fluor Daniel, Exxon, andother leading product and service firms.
Find out all about today's most important new management tool andhow to put it to work for continuous improvement in yourorganization in Process Mapping.
The first and only hands-on guide to a powerful new process mappingtool
The most important new process improvement tool to come along inmore than a decade, process mapping enables managers to easilyidentify and assess the various business processes that make uptheir organizations and to develop a road map for continuedperformance improvement. Now find out how to make this breakthroughmanagement tool work in your organization by applying ProcessMapping. V. Daniel Hunt, the bestselling author of Reengineering,Quality in America, and The Survival Factor, guides youstep-by-step through the entire process. He gives you all theproven process mapping tools and techniques you need to:
* Assess the need for process improvement in your company
* Decide if process mapping is right for you
* Create a process mapping team
* Select the best process mapping software tools for the job
* Collect vital information about business processes
* Use the data to build your own process map
* Use your process map to significantly improve bottom-linebusiness performance
Hunt also provides detailed case studies of product and servicecompanies around the globe that have discovered the value ofprocess mapping. You'll find out how General Electric, IBM, NASA,Tandy Electronics, Shawmut National Bank, Fluor Daniel, Exxon, andother leading companies achieved stunning results when they madeprocess mapping part of their business improvement efforts.
Fortunately, a powerful new analytical tool that has emerged inrecent years helps you to do all of that and much more. Developedat General Electric, process mapping has been implemented incompanies around the globe, and the results have been simplyastonishing. Now find out how to make this breakthroughreengineering technology work for your organization in ProcessMapping.
The first and only hands-on guide of its kind, Process Mapping armsyou with a full complement of state-of-the-art tools and techniquesfor assessing existing business processes and developing a detailedroad map for ongoing change and improvement. Internationally knownmanagement consultant and bestselling author V. Daniel Hunt guidesyou step-by-step through the entire process. He helps you assessthe need for process reengineering in your organization anddetermine whether or not a process map is what you need. He showsyou how to create a process mapping team and helps you select thebest-buy process mapping tools for the job. He explains how togather vital information about your business processes via focusedinterviews and other interview techniques, and how to use this datain implementing process mapping. He also offers expert advice onhow to apply your process map to significantly improve businessfunctions and bottom-line performance.
Hunt draws upon the experiences of companies around the world whoseprocess mapping success stories will be a source of inspiration andinstruction. You'll find out just how process mapping was put touse--and the results it achieved--at General Electric, IBM, NASA,Tandy Electronics, Shawmut National Bank, Fluor Daniel, Exxon, andother leading product and service firms.
Find out all about today's most important new management tool andhow to put it to work for continuous improvement in yourorganization in Process Mapping.
The first and only hands-on guide to a powerful new process mappingtool
The most important new process improvement tool to come along inmore than a decade, process mapping enables managers to easilyidentify and assess the various business processes that make uptheir organizations and to develop a road map for continuedperformance improvement. Now find out how to make this breakthroughmanagement tool work in your organization by applying ProcessMapping. V. Daniel Hunt, the bestselling author of Reengineering,Quality in America, and The Survival Factor, guides youstep-by-step through the entire process. He gives you all theproven process mapping tools and techniques you need to:
* Assess the need for process improvement in your company
* Decide if process mapping is right for you
* Create a process mapping team
* Select the best process mapping software tools for the job
* Collect vital information about business processes
* Use the data to build your own process map
* Use your process map to significantly improve bottom-linebusiness performance
Hunt also provides detailed case studies of product and servicecompanies around the globe that have discovered the value ofprocess mapping. You'll find out how General Electric, IBM, NASA,Tandy Electronics, Shawmut National Bank, Fluor Daniel, Exxon, andother leading companies achieved stunning results when they madeprocess mapping part of their business improvement efforts.
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