Overview
"...a timely, insightful, practical, and extraordinarilywell-written book on how to achieve fair and dignified resolutionsof our disputes. Through real-life experiences, well-toldanecdotes, and humor, Mr. Crowley provides a step-by-stepguide...which is fun to read, easy to understand, and easy to use."Keith Hunter Regional Vice President American ArbitrationAssociation
"...a real gem. It s timely, witty, and it s desperately needed bymillions of litigants and their attorneys...should be requiredreading for every business professional entering into a contract,every parent contemplating divorce, and every supervisor who findshimself or herself sitting opposite an irate employee." Dr. PeterS. Adler, PhD Managing Director, The Accord Group Former Directorof the State of Hawaii Center for Alternative DisputeResolution
"...a rare combination of tremendously useful information conveyedin a simple, witty, readable manner.... For anyone feeling trappedin a dispute, this will be a welcome road map to reaching a fair,fast, and economical resolution while keeping one s sanity intact."James K. Hoenig Arbitrator, mediator, attorney, and psychologist
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