Overview
āYou wonāt believe what happened. When I was making my rounds today, I found Johnnyās checkout line was three times longer than anyone elseās!ā
A customer service classic that has touched over 5 million people, The Simple Truths of Service is an unforgettable game changer!
Everybody knows the saying, āThe customer is always rightā, but this statement alone doesnāt cover all of the necessary bases of great customer service. Great, innovative customer service means putting a little bit of yourself, your personality, and your passion into whatever youāre doing ā resulting in customers who are not only impressed by your teamās creative efforts, but who are encouraged to come back time and time again!
Take Johnny, a young man living with Down Syndrome who works as a bagger at a supermarket, who puts his own spin on every interaction he has with a customer, developing relationships and a work ethic that stands out from the crowd by placing his āThought for the Dayā in each customerās grocery bag ā soon, Johnnyās check-out line surpasses that of any other employee, as customers line up just to interact with him.
Following Johnnyās story, as well as many others, The Simple Truths of Service outlines inspiring and insightful new ways that you can change your company culture for the better!
This book title, The Simple Truths of Service (Inspired by Johnny the Bagger), ISBN: 9781492675457, by Ken Blanchard, Barbara Glanz, published by Sourcebooks (November 6, 2018) is available in hardcover. Our minimum order quantity is 25 copies. All standard bulk book orders ship FREE in the continental USA and delivered in 4-10 business days.
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