The Simple Truths of Service (Inspired by Johnny the Bagger)

ISBN: 9781492675457
List Price: $16.99

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SKU:
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Overview

“You won’t believe what happened. When I was making my rounds today, I found Johnny’s checkout line was three times longer than anyone else’s!”

A customer service classic that has touched over 5 million people, The Simple Truths of Service is an unforgettable game changer!

Everybody knows the saying, “The customer is always right”, but this statement alone doesn’t cover all of the necessary bases of great customer service. Great, innovative customer service means putting a little bit of yourself, your personality, and your passion into whatever you’re doing – resulting in customers who are not only impressed by your team’s creative efforts, but who are encouraged to come back time and time again!

Take Johnny, a young man living with Down Syndrome who works as a bagger at a supermarket, who puts his own spin on every interaction he has with a customer, developing relationships and a work ethic that stands out from the crowd by placing his “Thought for the Day” in each customer’s grocery bag – soon, Johnny’s check-out line surpasses that of any other employee, as customers line up just to interact with him.

Following Johnny’s story, as well as many others, The Simple Truths of Service outlines inspiring and insightful new ways that you can change your company culture for the better!

This book title, The Simple Truths of Service (Inspired by Johnny the Bagger), ISBN: 9781492675457, by Ken Blanchard, Barbara Glanz, published by Sourcebooks (November 6, 2018) is available in hardcover. Our minimum order quantity is 25 copies. All standard bulk book orders ship FREE in the continental USA and delivered in 4-10 business days.

Unlike Amazon and other retailers who may also offer The Simple Truths of Service (Inspired by Johnny the Bagger) books on their website, we specialize in large quantities and provide personal service, from trusted, experienced, friendly people in Portland, Oregon. We offer a Price Match Guarantee, and QuickQuote form, to make purchasing quick and easy.

Prefer to work with a human being when you order The Simple Truths of Service (Inspired by Johnny the Bagger) books in bulk? Our Book Specialists are standing by Monday-Friday 8-5 PST, ready to help!

Product Details

Author:
Ken Blanchard, Barbara Glanz
Series:
Ignite Reads
Format:
Hardcover
Pages:
128
Publisher:
Sourcebooks (November 6, 2018)
Language:
English
ISBN-13:
9781492675457
ISBN-10:
1492675458
Case Pack:
40
File:
SourceBooks-sourcebooks_03_20_2024-20240320.xml
Folder:
SourceBooks
List Price:
$16.99
As low as:
$8.66
Publisher Identifier:
P-SOURCEBK
Discount Code:
A
Weight:
12.25oz
Dimensions:
5.25" x 7.25" x 0.57"
Audience:
General/trade

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