Overview
SWYP™ Next to Turn Complaints Into Proposals
Conflicts escalate quickly—but agreement is possible when you know what to say next. This book introduces the So, What’s Your Proposal (SWYP) technique, a simple three-step communication method designed to shift emotionally charged conversations into productive problem-solving in as little as 30 seconds. Used by professionals and everyday individuals alike, SWYP offers a practical approach to resolving high-conflict situations in work, family, and community settings.
This Second Edition draws on more than a decade of real-world application and feedback from hundreds of practitioners who have implemented the method successfully. A new Introduction explains how SWYP integrates with the internationally taught CARS Conflict Resolution Method (The CARS Method®). Two new chapters expand the book’s scope: one provides step-by-step guidance for leading negotiations and mediations in high-conflict environments, emphasizing the critical transition from emotional blame to rational solution-building; the other presents proven strategies for negotiating with bullies—an increasingly common challenge in today’s heightened conflict climate.
Minor updates throughout reflect the author’s continuing work as a lawyer, mediator, and conflict resolution trainer, while preserving the core strength of the book: a simple, highly effective process that equips readers to resolve conflict anytime, anywhere.
While major retailers like Amazon may carry So, What's Your Proposal? (SWYP™: Turn Conflict Into Agreements in 3 Steps), we specialize in bulk book sales and offer personalized service from our friendly, book-smart team based in Portland, Oregon. We’re proud to offer a Price Match Guarantee and a streamlined ordering experience from people who truly care.
We’re trusted by over 75,000 customers, many of whom return time and again. Want proof? Just check out our 25,000+ customer reviews—real feedback from people who love how we do business.
Prefer to talk to a real person? Our Book Specialists are here Monday–Friday, 8 a.m. to 5 p.m. PST and ready to help with your bulk order of So, What's Your Proposal? (SWYP™: Turn Conflict Into Agreements in 3 Steps).