Stellar Customer Service (How to Keep Them Coming Back for More)

ISBN: 9781722507305
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$19.95
SKU:
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Minimum Order: 25 copies per title

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Overview

Who is the most important employee in a company? The CEO? The CFO? No. The most important employee is the customer service representative.

Customer service reps are the face of your company. They are the people that the public sees and deals with. Their attitude and behavior will dictate whether customers come back a second (or third) time.
  • How to understand customers
  • How to lead and empower a customer service team
  • How to give customers what they want
  • The path to extraordinary service
  • The power of active listening
  • How to deal with difficult customers
  • How to keep your own emotions at bay with obnoxious people
  • The role of compromise in customer relations
  • Tips for sticky situations
  • Follow-up to ensure repeat business
  • And much, much more!

    In an ever-evolving technological era, the role of employees in a business—and how they handle the people who buy your product or service—ironically becomes far more important than ever before. As it becomes easier to lose sight of the people factor, the more you need to focus on it.

    More than 3 million organizations and 13 million individuals—from startups to the Fortune 500—choose Pryor Learning because it provides more for their training dollars than anyone else. Pryor Learning is the wise choice for igniting, upgrading, and upskilling professionals of all levels.

    Stellar Customer Service gives you access to the wisdom and expertise of Pryor Learning in enhancing customer service at all levels and all industries. Anyone whose job has a public interface—and anyone who manages personnel who do—will find this book a concise, enjoyable, and indispensable guide.
  • This book title, Stellar Customer Service (How to Keep Them Coming Back for More), ISBN: 9781722507305, by Pryor Learning, published by G&D Media (November 25, 2025) is available in paperback. Our minimum order quantity is 25 copies. All standard bulk book orders ship FREE in the continental USA and delivered in 4-10 business days.

    Unlike Amazon and other retailers who may also offer Stellar Customer Service (How to Keep Them Coming Back for More) books on their website, we specialize in large quantities and provide personal service, from trusted, experienced, friendly people in Portland, Oregon. We offer a Price Match Guarantee, and QuickQuote form, to make purchasing quick and easy.

    Prefer to work with a human being when you order Stellar Customer Service (How to Keep Them Coming Back for More) books in bulk? Our Book Specialists are standing by Monday-Friday 8-5 PST, ready to help!

    Product Details

    Author:
    Pryor Learning
    Format:
    Paperback
    Pages:
    200
    Publisher:
    G&D Media (November 25, 2025)
    Imprint:
    G&D Media
    Release Date:
    November 25, 2025
    Language:
    English
    ISBN-13:
    9781722507305
    ISBN-10:
    1722507306
    Weight:
    16oz
    Dimensions:
    6" x 9" x 0.5"
    File:
    TWO RIVERS-PERSEUS-Perseus_Distribution_Customer_Group_Metadata_20250122195925-20250122.xml
    Folder:
    TWO RIVERS
    List Price:
    $19.95
    Country of Origin:
    United States
    Pub Discount:
    60
    Case Pack:
    20
    As low as:
    $11.37
    Publisher Identifier:
    P-PER
    Discount Code:
    C

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