The Art of Active Listening (How People at Work Feel Heard, Valued, and Understood)

ISBN: 9781523003884
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$21.95
SKU:
9781523003884
Availability:
334.75
Minimum Purchase:
25 units
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Product Details

Author:
Heather R. Younger
Format:
Paperback
Pages:
160
Publisher:
Berrett-Koehler Publishers (April 25, 2023)
Language:
English
ISBN-13:
9781523003884
ISBN-10:
152300388X
Weight:
7.8oz
Dimensions:
6.06" x 9.06" x 0.39"
File:
RandomHouse-PRH_Book_Company_PRH_PRT_Onix_full_active_D20250706T180326_152409950-20250706.xml
Folder:
RandomHouse
List Price:
$21.95
Case Pack:
38
As low as:
$10.76
Shipping Origin:
Crawfordsville, IN
Publisher Identifier:
P-RH
Discount Code:
A
Audience:
General/trade
Country of Origin:
United States
Pub Discount:
65
Imprint:
Berrett-Koehler Publishers

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Overview

Improve communication, engagement, and culture with active listening.

When employees, colleagues, and customers are not being heard, organizational culture, employee happiness, and overall organizational success will suffer. How well do you listen?

Active listening is the doorway to increased belonging, loyalty, profitability, innovation, and so much more. It is the difference between thinking we understand what people want and knowing what they want. Want to build stronger relationships, avoid misunderstandings, and anticipate problems before they surface at work?

All you have to do is listen.

The Art of Active Listening introduces a 5-step framework that shows you how to listen successfully and act upon what you are hearing. Readers will discover how to:

  1. Recognize the unsaid
  2. Seek to understand
  3. Decode
  4. Act
  5. Close the loop

Backed by her personal review of over 30,000 employee and customer surveys and facilitation of 100’s of focus groups, Younger discovered one universal truth: We all want to be heard. We want our voices to matter. We want the work we do to matter. 

When we get this right - when we listen to our employees and customers and care about them not just for what they can do but for who they ARE - they can and will move mountains.

Using the tools provided in this book, you can implement active listening, regardless of whether you’re in-person or virtual, that benefits all team members and customers, strengthens overall engagement, improves organizational culture and creates a space for everyone to have a voice.

When those at work feel heard, they will do whatever it takes to achieve outcomes that serve your relationship and your organization.

While major retailers like Amazon may carry The Art of Active Listening (How People at Work Feel Heard, Valued, and Understood), we specialize in bulk book sales and offer personalized service from our friendly, book-smart team based in Portland, Oregon. We’re proud to offer a Price Match Guarantee and a streamlined ordering experience from people who truly care.

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