Overview
Most advertising and marketing people would claim great client service is an elusive, ephemeral pursuit, not easily characterized by a precise skill set or inventory of responsibilities; this book and its author argue otherwise, claiming there are definable, actionable methods to the role, and provide guidance designed to achieve more effective work.
Written by one of the industry's most knowledgeable client services executives, the book begins with a definition, then follows a path from an initial new business win to beginning, building, losing, then regaining trust with clients.
It is a powerful source of counsel for those new to the business, for industry veterans who want to refresh or validate what they know, and for anyone in the middle of the journey to get better at what they do.
This book title, The Art of Client Service (The Classic Guide, Updated for Today's Marketers and Advertisers), ISBN: 9781119227823, by Robert Solomon, Ian Schafer, published by Wiley (April 4, 2016) is available in hardcover. Our minimum order quantity is 25 copies. All standard bulk book orders ship FREE in the continental USA and delivered in 4-10 business days.
Unlike Amazon and other retailers who may also offer The Art of Client Service (The Classic Guide, Updated for Today's Marketers and Advertisers) books on their website, we specialize in large quantities and provide personal service, from trusted, experienced, friendly people in Portland, Oregon. We offer a Price Match Guarantee, and QuickQuote form, to make purchasing quick and easy.
Prefer to work with a human being when you order The Art of Client Service (The Classic Guide, Updated for Today's Marketers and Advertisers) books in bulk? Our Book Specialists are standing by Monday-Friday 8-5 PST, ready to help!