Overview
Is your organization prepared for the next paradigm of customer experience or will you be left behind as organizations gear up to compete at a totally new level of customer experience?
With this practical guide, executives will learn how to turn their companies into experience-centric organizations, where technology platforms, organizational structures, and strategic alliances are aligned towards the development and delivery of exceptional experiences. Author Simon Clatworthy provides a structure and a process for transforming your organization, so that you can lead through experience, both towards your customers and internally within your organization.
This book title, The Experience-Centric Organization (How to Win Through Customer Experience), ISBN: 9781492045779, by Simon David Clatworthy, published by O'Reilly Media (July 26, 2019) is available in paperback. Our minimum order quantity is 25 copies. All standard bulk book orders ship FREE in the continental USA and delivered in 4-10 business days.
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