The Heart of Hospitality (Great Hotel and Restaurant Leaders Share Their Secrets) - 9781590794890

ISBN: 9781590794890
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Overview

Success in today’s rapidly changing hospitality industry depends on understanding the desires of guests of all ages, from seniors and boomers to the newly dominant millennial generation of travelers. Help has arrived with a compulsively-readable new standard, The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets by Micah Solomon, with a foreword by The Ritz-Carlton Hotel Company’s president and COO Herve Humler.

This up-to-the-minute resource delivers the closely guarded customer experience secrets and on-trend customer service insights of today’s top hoteliers, restaurateurs, and masters of hospitality management including:

Four Seasons Chairman Isadore Sharp: How to build an unsinkable company culture
Union Square Hospitality Group CEO Danny Meyer: His secrets of hiring, onboarding, training, and more
Tom Colicchio (Craft Restaurants, Top Chef): How to create a customer-centric customer experience in a chef-centric restaurant
Virgin Hotels CEO Raul Leal: How Virgin Hotels created its innovative, future-friendly hospitality approach
Ritz-Carlton President and COO Herve Humler: How to engage today’s new breed of luxury travelers
Double-five-star chef and hotelier Patrick O’Connell (The Inn at Little Washington) shares the secrets of creating hospitality connections
Designer David Rockwell on the secrets of building millennial-friendly restaurants and hotel spaces (W, Nobu, Andaz) that resonate with today’s travelers
Restaurateur Traci Des Jardins on building a “narcissism-free” hospitality culture
Legendary chef Eric Ripert’s principles of creating a great guest experiences, simultaneously within a single dining room.

The Heart of Hospitality is a hospitality management resource like no other, put together by leading customer service expert Micah Solomon. Filled with exclusive, first-hand stories and wisdom from the top professionals in the industry, The Heart of Hospitality is an essential hospitality industry resource.

As Ritz-Carlton President and COO Herve Humler says in his foreword to the book, “If you want to create and sustain a level of service so memorable that it becomes an unbeatable competitive advantage, you’ll find the secrets here.”

This book title, The Heart of Hospitality (Great Hotel and Restaurant Leaders Share Their Secrets) - 9781590794890, ISBN: 9781590794890, by Micah Solomon, Herve Humler, published by SelectBooks (April 9, 2019) is available in paperback. Our minimum order quantity is 25 copies. All standard bulk book orders ship FREE in the continental USA and delivered in 4-10 business days.

Unlike Amazon and other retailers who may also offer The Heart of Hospitality (Great Hotel and Restaurant Leaders Share Their Secrets) - 9781590794890 books on their website, we specialize in large quantities and provide personal service, from trusted, experienced, friendly people in Portland, Oregon. We offer a Price Match Guarantee, and QuickQuote form, to make purchasing quick and easy.

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Product Details

Author:
Micah Solomon, Herve Humler
Format:
Paperback
Pages:
192
Publisher:
SelectBooks (April 9, 2019)
Language:
English
ISBN-13:
9781590794890
ISBN-10:
1590794893
Dimensions:
9.9" x 9" x 0.5"
Case Pack:
44
File:
Eloquence-IPG_01022024_P6831133_onix21_Complete-20240102.xml
Folder:
Eloquence
List Price:
$17.95
As low as:
$10.23
Publisher Identifier:
P-IPG
Discount Code:
C
Weight:
11.52oz
Audience:
General/trade

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