Overview
Praise for The Invisible Employee
"A gem of a book . . . finding that workers whoare recognized are more productive, have fewer on-the-jobaccidents, and translate their satisfaction into customersatisfaction."
—Financial Post
"There is magic in this book. Whether you arelooking for a few good tips to keep a good thing going or need torecapture the very essence of a productive workplace, TheInvisible Employee provides valuable lessons nestled among thepages of a clever and compelling story."
—Stephen C. Lundinbestselling coauthor of Fish!
"Gostick and Elton's simple-to-understand and teachable approachof setting and supporting core values and recognizing andcelebrating those behaviors can be a very effective managementtechnique for creating a committed and engaged workforce of'visible employees.' This is a culture no organization canafford to be without."
—Michael R. LoseyPresident, World Federation of PersonnelManagement Associations
"The basic principles detailed in The Invisible Employeeare simple yet profound: (1) setting a guidingvision, (2) seeing employees supporting that vision, and (3)praising and celebrating that behavior. Engaging our entire staffby using these principles helps Friendly's provide great memoriesfor our guests."
—John L. CutterCEO and President, Friendly's Ice CreamCorporation
"The Invisible Employee is a very inventive andoriginal book. Combining facts that will surprise you and afable that will fascinate you, Gostick and Elton have crafted abook that educates and entertains. The Invisible Employee is awonderful read with a powerful message, and I highly recommend itto leaders at all levels."
—Jim Kouzescoauthor of The Leadership Challenge
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