Overview
All you need to understand the dynamics of conflict -- and the joy of resolution
The rapid rate of change in the workplace and among families often leads to conflict and confrontation which can undermine productivity and poison relationships. The Joy of Conflict Resolution helps readers understand conflict and why it arises through the lens of the "drama triangle" of victims, villains and heroes. In an accessible, engaging and light-hearted style that uses stories and humor to explore potentially emotionally charged situations, it provides proven and practical skills to move beyond confrontation to resolve conflicts collaboratively.
This book title, The Joy of Conflict Resolution (Transforming Victims, Villains and Heroes in the Workplace and at Home), ISBN: 9780865715158, by Gary Harper, published by New Society Publishers (May 20, 2004) is available in paperback. Our minimum order quantity is 25 copies. All standard bulk book orders ship FREE in the continental USA and delivered in 4-10 business days.
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