The Quality Improvement Field Guide (Achieving and Maintaining Value in Your Organization)

ISBN: 9781498745741
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Overview

The Quality Improvement Field Guide: Achieving and Maintaining Value in Your Organization covers the key aspects that quality professionals must know to attain mastery in their field. After reading this book, readers will not only gain an understanding of the key quality improvement concepts, but will gain the practical insight required to implement them correctly.

The book starts with a brief history of quality and quality management, including the necessary quality documents. It describes key quality standards, including ISO 9001:2008, the upcoming ISO 9001:2015, and ISO 9004:2008. Next, it explores quality deployment concepts such as capturing the voice of the customer, the Kano model, quality function deployment, and quality policy deployment. SMART goals, SWOT analysis, and key process indicators are also addressed.

The book covers the seven classic quality tools: flowchart, Ishikawa diagram, Pareto diagram, scatter diagram, histogram, check sheet, and run chart. It also identifies the seven new management and planning tools: affinity diagram, tree diagram, process decision program chart, matrix diagram, prioritization matrix, interrelationship digraph, and activity network diagram.

Presenting methods for failure prevention and detection, the text explores measurement system analysis, gage repeatability and reproducibility studies, and the basics of maintaining a calibration system. It examines the various aspects of continuous quality improvement, complaints management, and the use of 8D reports for reporting on failures.

The book describes the four types of measurement scales and various measuring devices a quality professional may encounter and also contains a glossary that explains the basic quality-related terminology. Describing each quality method with sufficient detail so that readers can immediately apply them, this book is an ideal guide for anyone new to the field of quality as well as experienced quality professionals who need a quick overview.

While major retailers like Amazon may carry The Quality Improvement Field Guide (Achieving and Maintaining Value in Your Organization), we specialize in bulk book sales and offer personalized service from our friendly, book-smart team based in Portland, Oregon. We’re proud to offer a Price Match Guarantee and a streamlined ordering experience from people who truly care.

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Product Details

Author:
Matthew A. Barsalou
Format:
Paperback
Pages:
208
Publisher:
Taylor & Francis (November 12, 2015)
Language:
English
Audience:
Professional and scholarly
ISBN-13:
9781498745741
Weight:
15.625oz
Dimensions:
7" x 10"
File:
TAYLORFRANCIS-TayFran_250604042629927-20250604.xml
Folder:
TAYLORFRANCIS
List Price:
$45.99
Case Pack:
32
As low as:
$40.47
Publisher Identifier:
P-CRC
Discount Code:
H
Country of Origin:
United States
Pub Discount:
30
Imprint:
Productivity Press

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