The Real-Time Revolution (Transforming Your Organization to Value Customer Time)

ISBN: 9781523085637
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Overview

Time has become a precious commodity, so business leaders who can save their customers' time more effectively than competitors do will win their loyalty. This book shows how it's done.

Business survival requires valuing what customers value--and in our overworked and distraction-rich era, customers value their time above all else. Real-time companies beat their rivals by being faster and more responsive in meeting customer needs.

To become a real-time company, as top scholars Jerry Power and Tom Ferratt explain, you need a real-time monitoring and response system. They offer detailed advice on how to put procedures in place that will collect data on how well products or services are saving customer time; identify strengths, weaknesses, threats, and opportunities; and specify innovations needed to save even more customer time.

Where should leaders look to innovate? Powers and Ferratt say to search every step in the life of a product or service, from development to production to usage. And for each step, they identify four possible levers for innovation: the design of the products or services themselves, the process used to produce them, the data that can be gathered on their use, and the people who make or provide the product or service.

The book features dozens of examples of companies that are getting it right and the innovations they used to help their customers save time, all while helping themselves to a hefty slice of market share. This is a comprehensive, authoritative guide to thriving in a revolution that is sweeping every industry and sector.

This book title, The Real-Time Revolution (Transforming Your Organization to Value Customer Time), ISBN: 9781523085637, by Jerry Power, Tom Ferratt, Jim Ellis, John Mittelstaedt, published by Berrett-Koehler Publishers (September 3, 2019) is available in hardcover. Our minimum order quantity is 25 copies. All standard bulk book orders ship FREE in the continental USA and delivered in 4-10 business days.

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Product Details

Author:
Jerry Power, Tom Ferratt, Jim Ellis, John Mittelstaedt
Format:
Hardcover
Pages:
192
Publisher:
Berrett-Koehler Publishers (September 3, 2019)
Language:
English
ISBN-13:
9781523085637
ISBN-10:
1523085630
Weight:
14oz
Dimensions:
6.44" x 9.56" x 0.69"
Case Pack:
34
File:
RandomHouse-PRH_Book_Company_PRH_PRT_Onix_full_active_D20240208T185739_146352329-20240208.xml
Folder:
RandomHouse
List Price:
$34.95
As low as:
$17.48
Shipping Origin:
Crawfordsville, IN
Publisher Identifier:
P-RH
Discount Code:
A
Audience:
General/trade
Country of Origin:
United States

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