Overview
Winner of the Shingo Prize for Excellence in QualityImprovement
-From the Shingo judges:
This work has an extremely widespread application as the tools,techniques, and methods described are at a level that achieves thegoals of Lean and operational excellence without tying them down toa specific industry or work stream. The book provides practicalknowledge for lean champions, managers, and executivesdriving toward operational excellence enterprise-wide. Thestory format, and the presentation of this material was excellent,and the avoidance of lean and operational excellence jargon givesthe book a wide appeal…it is a pleasure to read.
The Sequel to the Influential “Lean” BusinessNovel Andy & Me
The Remedy is a compelling a business fable that shows how Lean quality improvement businesspractices—traditionally associated with manufacturing--candramatically improve the service areas of your business-includingdesign, engineering, sales, marketing and all processes inbetween.
Written by Pascal Dennis, a leading Lean consultant, the storyfollows Tom Pappas and Rachel Armstrong, senior leaders at adesperate automotive company as they try to implement a Leanmanagement system across an entire platform, the Chloe, abreakthrough "green" car. The future of the company is at stake.Can Tom and Rachel, supported by Andy Saito, a retired, reclusiveToyota executive, regain the trust and respect of the customer? Cana venerable but dying company implement Lean practices to everypart of their business and learn a new, more effective way ofmanaging?
- Shows you how to use the Lean quality improvement method to fixnot just a manufacturing system, but an entire company, includingmanagement, design, marketing, and supply chain
- Written by Pascal Dennis, author of four books on Leanpractices and winner of the coveted Shingo Prize for outstandingresearch contributing to operational excellence
- Originally developed by Toyota, the Lean approach to qualityimprovement has gained a worldwide following and helped turn aroundenumerable struggling businesses
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