The Trusted Advisor: 20th Anniversary Edition (Miniature Edition)

ISBN: 9781982157104
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SKU:
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Overview

The 20th anniversary edition of the “brilliant and practical” (Tom Peters, author of The Professional Service 50) business classic—now updated to reflect the digital world—provides essential tools and wisdom for all consultants, negotiators, and advisors.

In today’s fast-paced networked economy, professionals must work harder than ever to maintain and improve their business skills and knowledge. But technical mastery of one’s discipline is not enough, assert professional advisors David H. Maister, Charles H. Green, and Robert M. Galford. The key to professional success, they argue, is the ability to earn the trust and confidence of clients.

In this 20th anniversary edition, Maister, Green, and Galford enrich our understanding of today’s society and illustrate how to be effective communicators in a digital world. Using their model of “the trust equation” they dissect the rational and emotional components of trustworthiness. With precision and clarity, they detail five distinct steps you must take to create a trust-based relationship. Each step—engage, listen, frame, envision, and commit—is richly described in distinct chapters.

This immensely accessible book offers “an invaluable road map to all those who seek to develop truly special relationships with their clients” (Carl Stern, CEO, Boston Consulting Group). The authors weave together anecdotes, experience, and examples of both their own and others’ successes and mistakes to great effect. The Trusted Advisor is essential reading for anyone who must advise, negotiate, or manage complex relationships with others.

This book title, The Trusted Advisor: 20th Anniversary Edition (Miniature Edition), ISBN: 9781982157104, by David H. Maister, Robert Galford, Charles Green, published by Free Press (February 2, 2021) is available in paperback. Our minimum order quantity is 25 copies. All standard bulk book orders ship FREE in the continental USA and delivered in 4-10 business days.

Unlike Amazon and other retailers who may also offer The Trusted Advisor: 20th Anniversary Edition (Miniature Edition) books on their website, we specialize in large quantities and provide personal service, from trusted, experienced, friendly people in Portland, Oregon. We offer a Price Match Guarantee, and QuickQuote form, to make purchasing quick and easy.

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Product Details

Author:
David H. Maister, Robert Galford, Charles Green
Format:
Paperback
Pages:
336
Publisher:
Free Press (February 2, 2021)
Language:
English
ISBN-13:
9781982157104
ISBN-10:
1982157100
Weight:
9.44oz
Dimensions:
0.217" x 0.33" x 0.9"
Case Pack:
40
File:
Eloquence-SimonSchuster_07022024_P7493037_onix30_Complete-20240702.xml
Folder:
Eloquence
List Price:
$21.00
As low as:
$10.50
Publisher Identifier:
P-SS
Discount Code:
A
Audience:
General/trade
Pub Discount:
65

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