Transform Customer Experience (How to achieve customer success and create exceptional CX)

ISBN: 9780730368366
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$22.00
SKU:
9780730368366
Availability:
440
Minimum Purchase:
25 units
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Minimum Order: 25 copies per title

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Product Details

Author:
Isabella Villani
Format:
Paperback
Pages:
288
Publisher:
Wiley (December 26, 2018)
Language:
English
Audience:
General/trade
ISBN-13:
9780730368366
Weight:
19.2oz
Dimensions:
6" x 9" x 0.9"
File:
Wiley-wileyUS_2_1_20250715-20250715.xml
Folder:
Wiley
List Price:
$22.00
Country of Origin:
Australia
Case Pack:
24
As low as:
$15.18
Shipping Origin:
Wiley-1
Publisher Identifier:
P-WIL
Discount Code:
D
Pub Discount:
50
Imprint:
Wiley

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Overview

Your customers are your future.

Smartphones, social media and the internet have given customers access to more information than ever before. If your business fails them, they will switch to your competitor and never return. So how do you keep them? By mapping their journeys, identifying potential hazards and reshaping your business with customer experience (CX) at its heart. 

From services to products, online to in-person, small-scale to multinational, your customers’ loyalty depends on how you interact with them. Transform Customer Experience is your ultimate guide to putting your customer first. Author and CX expert Isabella Villani shows how you can implement a customer strategy from planning to execution. 

Transform Customer Experience offers real-life insights into effective strategies for developing and implementing Customer Experience (CX) programs in a range of corporate, governmental and non-profit environments.

• Shows you how to address dimensions of diversity in the customer base

• Outlines customer journey mapping

• Discusses the implications of customers’ omnichannel engagement

• Addresses the importance of positive employee experience in establishing a supportive CX culture.

Transform Customer Experience explains why you need to embed customer experience in your organisation and shows you how to do it. 

While major retailers like Amazon may carry Transform Customer Experience (How to achieve customer success and create exceptional CX), we specialize in bulk book sales and offer personalized service from our friendly, book-smart team based in Portland, Oregon. We’re proud to offer a Price Match Guarantee and a streamlined ordering experience from people who truly care.

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