Understanding, Managing and Implementing Quality (Frameworks, Techniques and Cases)

This book considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques. Incorporating a critical orientation and drawing upon original case-studies, it also reviews the implementation of a variety of quality management programmes in a range of organisational contexts, including manufacturing, higher education, health care, policing and retailing.

This book title, Understanding, Managing and Implementing Quality (Frameworks, Techniques and Cases), ISBN: 9780415222723, by Jiju Antony, David Preece, published by Taylor & Francis (December 13, 2001) is available in paperback. Our minimum order quantity is 25 copies. All standard bulk book orders ship FREE in the continental USA and delivered in 4-10 business days.

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